As we head into the new year, it is an excellent time to take stock of how your investments are going and how well they are managing themselves. If you find that your rental is becoming less of an investment and more of a full-time job, then finding a property management company in Charleston is a must. Not all groups are the same, nor do they provide the same service. Make sure to look for these qualities to ensure that you are finding the best one!
Responsiveness
The key to any rental experience lies in the responsiveness that the customer receives regarding everything from the booking process to check-in. Nothing will leave a poor taste in their mouth than having to jump through hoops, not having their concerns met, or having to navigate the rental process instead of having it laid out for them. Before you hire a property management group in Charleston, make sure that they understand that being responsive is the most important factor.
Maintenance
Nothing is more disappointing than seeing images of what a rental looks like, only to show up and find something that looks about half as nice. Maintenance isn’t just about providing a good rental experience, though. It’s also critical to ensure that you retain the equity that you have in your rental. If you don’t keep things looking nice and well taken care of, it can end up costing you a lot trying to pay for repairs and new installation costs! Being proactive is the ONLY way to be.
Taking Care of the Small Details
Often, the rental experience is found in the small details. If you skimp on things like giving your renters enough toilet paper or paper towels, it is going to do a lot more economic damage than if you just paid a little extra to let them know that you care. Find a property management company in Charleston that understands the nature of caring for the small but important amenities that mean so much – that way, your renters will always feel special!
Cleanliness
Cleanliness was an issue long before the pandemic, but it is even more essential now. People are very nitpicky about sharing spaces and want to make sure that the guests before them are erased before they arrive. A property management group should not only have the best subcontractors, like cleaning and landscaping service; they must be on top of the rental with quality checks and making sure that everything looks as good as possible for every renter every time!
Understanding Their Niche Market
Perhaps the biggest thing that you should look for when hiring a property management group in Charleston is that they understand your niche renter and what they are looking for. Charleston is a special market that caters to tourism with a high price point, and the only way to remain competitive is by knowing who you serve and what they are looking for. A property management group that not only serves the Charleston community but lives there too has a great advantage over a more general service that is less discriminating with their practices.
As we head into 2023, the rental market has experienced a great heyday and although that has probably been amazing on your bottom line, it can start to feel like your rental is more of a full-time job. If you are looking for a property management company in Charleston, make sure that they know what they are doing, have a great reputation, and understand the specificities of renting in Charleston. At Southern Charmed Hospitality, we know what your renters want and ensure that we give them it every time. Contact us today to get started!